A tale of good old-fashioned honesty and service to relate.
We ordered our van two months ago, sight unseen, from Goldstar RV and paid our 10% deposit. I was given a verbal assurance from Robbie (general manager of the business) that our van would weigh all up loaded, less than 2400kgs, which was my target ATM. I had opted for the steel chassis in lieu of the aluminum one, to keep the end cost down as much as possible. Nowhere did we have written proof that we had discussed the importance and need to keep the ATM at under 2400kgs. Last week at the Ekka Caravan and Camping Show, I met Robbie he told me that our van had not even been started, due to workload. I wasn’t thrilled to hear this news but here’s where this yarn is leading.
After seeing the data plate on a van so similar to our van’s ordered configuration, but with the aluminum chassis, I asked how was it possible that our van was going to weigh less, and come in under the target ATM of 2400kgs. After checking, Robbie straight away admitted that he has made a mistake (the honesty aspect) and our van would weigh 2600kgs but because our van hadn’t been started, he would throw in the $1490 aluminum chassis and bring the ATM in at under 2400kgs. We also changed a few other specifications.
Now here’s where the good old-fashioned service aspect really kicks in. When they got back to their home base, Robbie found out that he had made another blue. Our van had been shipped and would be arriving in Adelaide on the 18th of this month! He confirmed that as long as we are prepared to wait, he would build us another van to our new specifications, including the aluminum chassis, at no extra cost and put the new order in as a priority build. Thanks Robbie Gianfrotta – our appreciation is hard to describe.